Session Booking
Happy Minds Subscribers can book one-on-one therapy sessions with any therapist at Happy Minds at no cost during the course of their subscription. The sessions date(s) must fall within the start and end dates of the subscription plan.
Session Cancellation/Rescheduling/ No-show
The Subscription allows users to book any number of sessions for the next 30 days from the start date of their subscription. To ensure fair usage, we allow reschedule and cancellation of therapy sessions up to 24 hours before the session start time. In the case of no-shows the user will receive a fair usage notice and on subsequent no-shows their subscription will be suspended, all future sessions booked under the subscription plan will be cancelled and the user will not be entitled to any refunds.
Therapist Availability
If a therapist is not available, users will be notified, and their subscription will be paused. Therapists would ideally inform users in advance about vacation plans. Sessions booked during the pause will be released and the subscription will be extended accordingly.
In the case of a therapist going on break for more than 30 days, users will be assigned an equally qualified therapist from the same or higher tier (based on availability), and their subscription will continue uninterrupted.
Payment Process
The payment process is manual, and there is no auto-pay option available for subscribers. Users are required to make manual payments for their subscription.
Subscription Start Date
The subscription begins on the day of signing up. Users can start booking sessions from the same day and continue until the expiry date of their subscription.
Process for Booking Sessions
Subscribers can easily book sessions at zero cost directly from their wellbeing dashboard after subscribing. The platform provides a user-friendly interface, allowing subscribers to schedule sessions effortlessly.
Weekly Session Booking Limitation
Users are allowed to book any number of sessions during the course of their subscription provided there is a gap of at least 3 - 7 days between consecutive sessions.
In exceptional cases, a user can book additional sessions within 3 days of their previous session by paying the price of such session(s) in full.
Excluded Diagnostic Services
Clinical assessments, including but not limited to assessments for Anxiety, Depression, ADHD, Depression, Personality Disorders, etc. and Career Counseling are excluded from the subscription. Users seeking these specialized services must pay the full price for each session.
Excluded Therapy/Psychiatry Sessions
Excluded services, such as couples therapy, psychiatric sessions, family counseling, child therapy, and geriatric counseling, are not covered by the subscription. Users requiring these services must pay the full session price. Currently unavailable, users will be notified when a subscription for these services becomes accessible on the platform.
General
Users are expected to adhere to a code of conduct during sessions, and any violation may result in appropriate action, including suspension of the subscription.
The subscription model is subject to fair use policies. The service reserves the right to investigate and address any misuse or abuse of the subscription.
By using our therapy subscription service, you agree to abide by these terms. Continued use of the service after any changes to the terms constitutes acceptance of those changes.