Welcome to Happy Minds. This document contains important information about our professional services and policies. It also contains summary information about the Mental Health Care Act, 2017; Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013; and the Rights of Persons with Disabilities Act, 2016. Although these documents are long and sometimes complex, it is very important that you understand them. When you sign this document, it will also represent a legally binding agreement between us. We can discuss any questions you have when you sign them or at any time in the future.
Intellectual Property Rights
The Happy Minds name, logo, and all related designs and branding belong to Happy Minds. Other logos or trademarks shown on our website belong to their respective owners. Using our website does not give you permission to use any of these trademarks without written approval.
All content on the Happy Minds website - including text, images, graphics, videos, designs, and any other materials - is owned by Happy Minds or our licensed partners. This content is protected by copyright and other intellectual property laws.
You are welcome to browse and use the content on our website for your personal, non-commercial use only. However, you may not copy, download, modify, share, or reuse any part of our content for commercial purposes or public distribution without our written permission.
Data & Personal Information
Happy Minds collects certain personal information when you browse our website, book a session, contact us, participate in workshops or events, or use services such as gift cards or promotions. This may include your name, contact details, payment information, preferences, feedback, and device or browsing data collected through cookies and similar technologies. To provide therapy services, you may also share sensitive information such as medical or mental health history or other health-related details, which is used only for service delivery and support. Our platform is intended for individuals aged 18 and above; minors may browse the site but must not register, submit personal information, or book sessions. We do not knowingly collect information from minors, and any misuse of the site by a minor will result in the parent or guardian being responsible for any consequences.
Happy Minds provides psychological services designed to support your emotional and mental well-being. Therapy is a collaborative process, and it works best when both the client and the therapist understand their roles, responsibilities, and boundaries. While therapy can be highly beneficial - helping reduce distress, improve relationships, increase self-awareness, and build coping skills - it may also involve discussing difficult or uncomfortable experiences. This can sometimes bring up emotions like sadness, anxiety, anger, or frustration, which is a normal part of the therapeutic process.
Your first few sessions (typically 2- 4) will focus on understanding your concerns, history, and goals. Based on this assessment, your therapist will share initial impressions and work with you to outline a treatment plan. You are encouraged to ask questions at any stage and to evaluate whether you feel comfortable continuing with your therapist. If you ever feel unsure or wish to explore another perspective, we can help you connect with a different mental health professional for a second opinion. Therapy is most effective when you actively participate both during and between sessions.
Risks & Benefits of Psychotherapy
Psychotherapy and counselling can be deeply valuable experiences, but like any therapeutic process, they may involve certain risks. Throughout your sessions, you may explore personal experiences, thoughts, and emotions that can at times feel uncomfortable or challenging- such as sadness, guilt, frustration, or anger. This emotional discomfort is a natural part of the healing process and often reflects meaningful inner work.
Despite these temporary challenges, therapy has been shown to offer significant long-term benefits, including improved emotional wellbeing, enhanced relationships, greater self-awareness, and more effective coping strategies. While specific outcomes cannot be guaranteed, our commitment is to support you with care, professionalism, and evidence-based approaches as you work toward your personal goals.
Client-Therapist Relationship
Your relationship with your therapist is a professional one, created solely for the purpose of providing therapeutic support and services. To maintain the effectiveness, clarity, and integrity of this relationship, it is important that all interactions remain strictly professional and focused on your therapeutic goals. Therapists do not engage in social, financial, or business relationships with clients, as such dual roles can interfere with the quality of care. For this reason, exchanging gifts, services, or favours of any kind is not appropriate. Maintaining these boundaries helps ensure a safe, ethical, and productive therapeutic environment.
Client’s Rights
As a client, you have the right to be treated with dignity, respect, and compassion in a safe and supportive environment. You are entitled to quality care, confidentiality, and freedom from discrimination of any kind. You have the right to understand and participate in your treatment plan, ask questions, offer feedback, and make informed decisions about your care - including the choice to refuse or discontinue therapy. If at any point you feel unsure about your progress, you are welcome to discuss your concerns, request a referral, or seek another therapist. Your comfort, safety, and involvement in the therapeutic process are our priority.
Session Booking
INDIVIDUAL SESSION BOOKING
All sessions must be scheduled through the official Happy Minds website. Clients can choose their therapist, select a suitable time slot, and complete the payment to confirm the appointment. Payment must be made in advance, and session fees vary based on the therapist’s designation.
Booking Through Subscription
Subscribers can book one-on-one therapy sessions with any Associate Psychologist at no additional cost during their active subscription period by using the provided coupon code. Sessions must fall within the subscription’s validity dates.
Subscriptions cover only Associate Psychologist sessions. Consultant Psychologist sessions are charged separately.
To ensure continuity of care, subscribers are expected to continue with the same therapist once therapy has begun. Frequent or unjustified switching may be considered misuse and may result in suspension or termination of subscription privileges.
In the event that a therapist becomes temporarily unavailable, users will be informed promptly and their session will be rescheduled to the next mutually convenient date. For extended unavailability, users may choose to continue their session with an alternative therapist of equal or higher qualification, subject to availability.
For users on subscription plans, if a therapist is on break for a period exceeding 30 days, the user will be assigned an equally qualified therapist from the same or higher tier, subject to availability. In such cases, the user’s subscription will continue without interruption.
Reschedule and Cancellation Policy
We have a strict 24-hour reschedule/cancellation policy. All rescheduling/ cancellations of sessions must be done 24 hours prior to the session. This is to ensure that all our clients get slots at their preferred timings, and no slot goes to waste.
In terms of refunds, we generally do not provide a refund once a subscription or individual session is purchased. No refunds will be issued for suspensions resulting from misuse, policy violations, missed sessions, or user-initiated early termination.
Refunds also do not apply in cases where therapists are reassigned due to scheduling or availability.
For individual session bookings, You may cancel your appointment as long as you provide a minimum of 24 hours’ notice. Cancellations made with less than 24 hours’ notice will not be eligible for a refund.
In special circumstances, refund and reschedule requests may be considered and reviewed. Final decisions will be made at the discretion of Happy Minds, with fairness and service quality in mind.
Weekly Session Booking Limitation
Users are encouraged to maintain a mandatory gap of 3-7 days between consecutive sessions. This interval is essential to support the therapeutic process by providing sufficient time for reflection, integration of insights, and implementation of strategies discussed during sessions.
It also helps prevent the development of unhealthy dependence on therapy, ensuring that users build resilience and apply coping skills independently between sessions.
For individuals with an active subscription plan, users may book an unlimited number of sessions during their active subscription; however, a mandatory gap of 3-7 days must be maintained between consecutive sessions.
In exceptional circumstances where additional support is clinically appropriate, users may schedule a session within 3 days of their previous session by paying the standard session fee for such additional appointments.
Payment and Renewal Policy
Individual Sessions
Payment must be completed in advance. A session is confirmed only after successful payment.
All subscription payments must be completed manually. Happy Minds does not support auto-pay or auto-renewals. Subscriptions do not renew automatically; users may choose to renew by contacting the Happy Minds team. If payment is not completed, the subscription will expire at the end of its validity.
Subscription Usage and Attendance Policy
The Subscription permits users to book an unlimited number of therapy sessions within the 30-day period beginning from the subscription start date.
To ensure fair usage and effective scheduling, users may reschedule or cancel therapy sessions up to 24 hours prior to the scheduled session start time.
In the event of a no-show, the user will receive a Fair Usage Notice. Any subsequent no-shows will be considered a breach of the fair usage policy, upon which:
⚫ The user’s subscription will be suspended,
⚫ All future sessions booked under the subscription will be cancelled, and
⚫ The user will not be eligible for any refunds for the remaining subscription period.
Subscription-Specific Service Limitations
All Happy Minds subscription plans are exclusively designed for Individual therapy sessions and come with specific usage limitations. Subscriptions do not include clinical assessments, diagnostic evaluations, or specialized services such as screenings for Anxiety, Depression, ADHD, Personality Disorders, career counseling, psycho-educational assessments, or any other evaluative or diagnostic procedures. These services must be booked separately at their standard rates.
Subscription plans also exclude all therapy and psychiatry services outside the scope of individual therapy with Associate Psychologists. This includes couples therapy, family counseling, psychiatric consultations or follow-ups, child and adolescent therapy, geriatric counseling, and other specialized services. Users must book these services independently and pay the applicable fees. Subscription options for these services are not currently available.
Additionally, each subscription is strictly for one registered user only and cannot be shared, transferred, or used by multiple individuals under any circumstances. Any attempt to misuse or share a subscription will be considered a violation of the fair usage policy and may result in suspension or cancellation without refund. Happy Minds retains full discretion in identifying and addressing such misuse.
Your therapist maintains appropriate records of the services provided, stored securely at all times. These records may include your reasons for seeking therapy, treatment goals and progress, diagnosis, relevant medical or personal history, and billing information. You also have the right to request that your progress or records be shared with another healthcare provider, provided you submit a written request.
Therapist Autonomy & Clinical Boundaries
Happy Minds upholds the professional autonomy and clinical judgment of its therapists, who make decisions in alignment with ethical guidelines and the user’s best interests. Therapists may determine whether continuing sessions is clinically appropriate, adjust session frequency or therapeutic pacing, recommend referrals to specialists or external services, or decline/terminate sessions if continuation is not therapeutically suitable or safe. Session frequency and direction will be mutually agreed upon based on clinical needs and progress. By using the service, users agree to respect the therapist’s professional discretion and boundaries.
Happy Minds is not responsible for the outcomes of therapy, personal decisions or actions taken by users outside the sessions, or any technical disruptions including internet issues or temporary platform downtime. We are also not liable for the actions or performance of any third-party service providers involved in the delivery of services. All services are provided on an “as is” and “as available” basis, without any warranties - express or implied.
Technical Issues & Platform Downtime
Happy Minds is not responsible for internet problems or device-related issues on the user’s end. If a session is disrupted due to technical issues from the therapist’s or platform’s side, it may be rescheduled. Periodic maintenance or platform downtime may affect booking or session availability, and users will be informed whenever possible.
User-Initiated Termination
Users may choose to discontinue their Subscription at any time; however, no refunds will be provided for unused days, and early cancellation does not qualify for prorated refunds
Platform’s Right to Modify, Suspend, or Discontinue Services
Happy Minds reserves the right to modify, update, or discontinue any aspect of the subscription service at any time for operational, technical, or legal reasons. This includes, but is not limited to, changes in subscription features, pricing, therapist availability, or platform functionality.'
Where feasible, users will be provided with prior notice of any material changes. In the event the subscription model is discontinued, Happy Minds will notify active users and outline next steps as appropriate.
Users are expected to maintain appropriate conduct during all therapy sessions. Any form of misconduct, violation of therapist boundaries, or breach of platform guidelines may result in corrective action, including suspension or termination of the subscription.
The subscription model is governed by fair usage policies, and Happy Minds reserves the right to review, investigate, and take necessary action in cases of suspected misuse, abuse, or policy violations.
By accessing and using the therapy subscription service, users agree to comply with all stated terms and conditions. Continued use of the service following any updates or modifications to these terms will be deemed as acceptance of the revised policies.
At Happy Minds, our goal is to provide safe, ethical, and meaningful mental health support. These terms and policies are designed to ensure clarity, protect your rights, and help us offer care that is consistent, reliable, and respectful. By using our services, you agree to these guidelines, and we look forward to supporting you with compassion and professionalism throughout your journey.
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